Shared Mailbox=Communication Consistency


Shared mailboxes are a key tool for improving communication across remote engineering teams.


With the rise of digital communication, there is a growing trend of using email as the primary method of communication. As a result, businesses are now forced to deal with an influx of emails that can quickly become overwhelming.

One solution for managing this problem is to implement a shared mailbox system. Not only can this help to improve your business’s email management, but it can also provide a number of other benefits that can help to improve your business processes.

But what exactly is a shared mailbox, and how can it benefit your company?

What is a shared mailbox?

A shared mailbox is like your regular email inbox, but with a twist. It’s an email account that multiple people can use to send and receive emails. It’s like a communal letterbox in an apartment complex, where everyone has a key and can access the mail. But instead of letters, you’re dealing with emails.

Here’s how it works:

  • Multiple users: A shared mailbox can be accessed by multiple users, all of whom have the necessary permissions.
  • Send and receive: Users can send and receive emails from the shared mailbox. When a message is sent from the shared mailbox, it appears to be coming from the shared mailbox—not from an individual user.
  • Shared folders: Shared mailboxes also include shared folders, like the Inbox, Drafts, and Deleted Items. This means everyone can see the same emails and stay on the same page.

In essence, a shared mailbox is a powerful tool that can help teams collaborate and communicate more effectively. But how does it differ from a regular mailbox? Let’s find out.

What is the difference between a mailbox and a shared mailbox?

Now, you’re probably wondering, “Isn’t a shared mailbox similar to a standard mailbox?” Well, not quite. While they both deal with emails, there are some key differences between a regular mailbox (also known as a user mailbox) and a shared mailbox.

Here’s a quick comparison:

  • User Mailbox: This is your personal email account. It’s tied to one user, and only you can access it. You have your own username and password, and the emails you send and receive are private to you.
  • Shared Mailbox: This is an email account that multiple people can use. It’s not tied to one person but to a team or department. Everyone who has access can send and receive emails, and see all the emails in the mailbox.

Here are some more differences:

  • Access: With a user mailbox, only you can access your emails. But with a shared mailbox, anyone with the right permissions can access the emails. This makes it great for teamwork and collaboration.
  • Storage: Shared mailboxes usually have more storage than user mailboxes. This is because they need to accommodate more emails from multiple users.
  • Cost: Shared mailboxes are typically free, as long as you have a business email account. User mailboxes, on the other hand, usually come with a cost per user.
  • Management: User mailboxes are managed by the individual user. But shared mailboxes are usually managed by an admin, who controls who has access and what they can do.

So, while they might seem similar, user mailboxes and shared mailboxes serve different purposes. A shared mailbox is all about collaboration and teamwork, making it a powerful tool for medium enterprises. But what exactly are the benefits?

What are the benefits of a shared mailbox for medium enterprises?

You’ve got a grasp on what a shared mailbox is and how it differs from a regular mailbox.

But why should your medium enterprise consider using one? What’s in it for you? Here are ten benefits of a shared mailbox that your medium enterprise should be aware of:

Shared mailboxes boost team collaboration

Everyone can access the same emails, respond to queries, and share information. It’s like having a virtual meeting room but for emails. No more forwarding emails back and forth. No more confusion about who responded to what. It’s all there in one place, boosting collaboration and making teamwork a breeze.

In fact, shared mailboxes are a key tool for improving communication across remote engineering teams. They ensure that everyone, no matter where they are, has access to the same information, facilitating collaboration and ensuring that everyone is on the same page.

Email management streamlined

Ever had an important email get lost in the shuffle? With a shared mailbox, that’s a thing of the past. Emails can be assigned to specific team members, and their status and priority can be tracked.

This means no more dropped balls. Everyone knows what they need to do, and managers can easily track progress. It’s like having a personal assistant for your emails, keeping everything organized and on track.

Centralized email threads

With a shared mailbox, all email threads are centralized. This means you can see the entire conversation history in one place.

No more searching through individual inboxes to find that one email from three months ago. It’s all there, providing a complete view of communications. This can be a game-changer, especially when dealing with complex projects or customer queries.

Automatic replies

Let’s be honest: no one likes being made to wait. With a shared mailbox, you can set up automatic replies to ensure your clients always receive a prompt response.

This not only improves customer service but also takes the pressure off your team. They can focus on resolving issues or answering queries, knowing that the client has already received an acknowledgment.

Internal comments

Team members can add internal comments to emails, facilitating discussions and decision-making. It’s like having a private chat room within your emails, making collaboration even easier.

For IT help desks, a shared mailbox can be a lifesaver. Issues can be tracked and resolved directly from the mailbox, improving efficiency and response times.

Plus, with the entire team having access to the same information, it’s easier to provide support and resolve issues quickly.

Communication consistency

With a shared mailbox, you can maintain consistency in your communications. You can set fixed email subjects and addresses, ensuring a professional and consistent image.

This not only improves your brand image but also makes it easier for clients to recognize and trust your communications.

Controlled access

Security is a big deal, especially when dealing with sensitive information. With a shared mailbox, you can control who has access to what, increasing security and protecting your information.

Customization options

Every organization is unique, and so are its needs. With a shared mailbox, you can customize settings to suit your specific requirements.

Whether it’s setting up specific folders, creating automatic replies, or assigning emails, you can tailor the shared mailbox to fit your organization like a glove.

Furthermore, the customization options of a shared mailbox can be seen as a form of SharePoint automation, allowing you to automate certain processes and workflows to increase efficiency and productivity.

Personalized support

Shared mailboxes can significantly improve your customer support. With everyone having access to the same information, it’s easier to provide personalized, efficient support.

Customers don’t have to repeat their issues to different team members, and responses are quicker and more informed.


In the world of business, communication is more than just exchanging information. It’s about fostering collaboration, enhancing customer service, and streamlining operations. And a shared mailbox does just that. It’s not just an email tool, it’s a game-changer for medium enterprises. From boosting team collaboration to providing efficient, personalized customer support, the benefits of a shared mailbox are manifold.

So why not take the leap and give it a go? After all, in the fast-paced business world, staying connected is not just an option, it’s a necessity. And with a shared mailbox, you’ll be doing just that, and so much more. (Chatty usually covers topics that explore technology and HR Development)